// Customer Support Triage Bot - combining everything

class CustomerMessage {
  content string
  customerTier "enterprise" | "pro" | "free"
  previousTickets int
}

class DraftResponse {
  response string
  suggestedActions string[]
  confidence float
}

class EscalateToHuman {
  reason string
  urgency "immediate" | "high" | "normal"
  suggestedTeam "billing" | "technical" | "legal" | "general"
}

class NeedMoreContext {
  questions string[]
}

function TriageMessage(msg: CustomerMessage) -> DraftResponse | EscalateToHuman | NeedMoreContext {
  client FallbackChain
  prompt #"
    You are a customer support assistant.

    Customer tier: {{ msg.customerTier }}
    Previous tickets: {{ msg.previousTickets }}
    Message: {{ msg.content }}

    {% if msg.customerTier == "enterprise" %}
    Note: Enterprise customers should be escalated if issue seems complex.
    {% endif %}

    {{ ctx.output_format }}
  "#
}

test EnterprisePriority {
  functions [TriageMessage]
  args {
    msg {
      content "Our API is down and we're losing revenue"
      customerTier "enterprise"
      previousTickets 0
    }
  }
  @@assert {{ result is EscalateToHuman }}
  @@assert {{ result.urgency == "immediate" }}
}